Wild Earth

14/52 Township Drive
West Burleigh, Queensland, 4220

Contact Wild Earth

Wild Earth is part of the Wild Earth Australia Adventure Company - synonymous with local outdoor pursuits and adventure products and offers quality products and professional service.

We are a 100% Australian family owned and operated independent business!

Wild Earth is not your typical general camping or hiking store - it is fresh, exciting and an adventure within itself. Wildearth caters to all types of outdoor people including outdoor adrenalin seekers, backpackers or simply families on holiday. They all have a common need and that is lightweight products of high quality and at the best possible price.

More About Wild Earth

Australia's favourite seller of adventure gear

The Wild Earth story started a few years back after opening our Gold Coast physical shop, and over the years has grown to be Australia's favourite independent online seller of adventure gear. We are proud to say we have one of the highest customer retention rates of anyone around.

Why buy from us?

Unlike many other sellers, our service extends beyond payment for your product. In addition to a great price when you buy from us you get super fast service, expert technical advice from passionate outdoor staff, warranty support, access to spare parts, ongoing customer support, access to our loyalty program & knowledge base & store support. There are plenty of discount operators out there, but all you get from them is a cheap price and nothing else. If it's just a price you're after these guys might be for you, but if you're after a service orientated company that won't sell any other way then welcome to our store.

Buy & shop with peace of mind.

Orders to Australian destinations are shipped by Australia Post parcel post. Larger items are also sent via our courier Star Track Express. Postage times within Australia take approximately 1 to 7 days.

Postage to all Australian destinations is calculated by weight

We are happy to exchange, provide store credit or refund items in new, unused and original condition within 14 days of receiving the goods. Any product/tickets swing tags and packaging must be returned with the goods. Return shipping costs are the customer’s responsibility. Return shipping costs will be refunded only if the return is a result of our error. The customer must contact us first to discuss the return. Please include a copy of your receipt with an explanation for your return and/or the items for which you would like to exchange.

We will not provide a refund if:

1. You cannot supply proof of purchase.
2. The customer simply changes their mind.
3. The goods have been damaged after the purchase. Please note: this may be covered by warranty and the goods may be repaired or replaced.
4. Found the same item at a cheaper price somewhere else

Special Order Items

Products that are specially ordered non-stock items or custom made to special order cannot be exchanged/refunded.

Warranty claims

Goods are covered by manufacturer warranties. On your behalf we will assist to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you will be eligible for a new replacement, exchange or store credit. Refunds are not granted on warranty claims.
Please note, some manufacturers warranties are for replacement and not repair.

We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Wild Earth warranty. If the product is damaged or incorrect upon receiving your postage will be refunded

Please contact us first for assistance. 

TERMS AND CONDITIONS

The content of this website is for information purposes only. Whilst every effort has been taken to ensure the accuracy of the information in this website, users are strongly urged to confirm important information, such as (but not limited to) prices, service availability or event dates, by email or telephone. We cannot be held responsible for any loss or damage resulting from any information contained in this website. We disclaim all warranties, express or implied, as to the accuracy of the information contained in the materials on this website. Information on this website may be printed for personal use while keeping in mind the terms of use above.  We reserve the right, in every case at its own discretion and for whatever reason, to amend content contained within this website, its corporate documentation and promotional material.  While we make every effort to keep information on our website correct and up to date we offer no guarantee that the information presented on this website is timely or accurate. If outdated or erroneous information on this website results in an order being submitted with incorrect pricing or other details we will contact the customer and provide updated information and charges for their approval. The customer is free to accept this revised order or decline it, in which case they will not be charged and no goods will be dispatched. An order confirmation is only confirmation that we have received your order and in no way indicates acceptance of this offer. We reserve the right to refuse an offer to purchase for any reason that we see fit subject to applicable law, and reserves the right not to disclose these reasons subject to applicable law.