Skincare Store

664 Darling St
Rozelle, New South Wales, 2039

Contact Skincare Store

SkincareStore offers over 2000 products from over 100 classic and emerging skin care, hair care and cosmetic brands. The product range is wide and offers something for everyone, from a simple shampoo or conditioner through to specialist skin care to address specific skin needs.

• All deliveries are faster
• All deliveries are tracked
• Order by 12 noon and your parcel will be dispatched same day
• Premium delivery and delivery to New Zealand is available
• If possible, use a delivery address that will find you during business hours to further speed up your delivery!

Standard eParcel Delivery – Australia

Our Standard deliveries are FREE for orders over $50 and is $6.95 for orders under $50. This service is delivered via eParcel by Australia Post. Your order will come with its own tracking number. This service can take up to 4 - 5 business days (sometimes longer for regional areas).

Premium eParcel Express Delivery - Australia

Our premium delivery service is $9.50 for orders over $50 and is $12.50 for orders under $50. This service is delivered via eParcel Express by Australia post; your order will come with its own tracking number. This service can take 2-3 business days (sometimes longer for regional areas).

To return your item(s), you must first obtain a Return Merchandise Authorisation No. (RMA#) within 30 days of receipt of your order. Returns will not qualify for a credit without an RMA#.

How to Return a Skincarestore Product

Send returns to:

Skincarestore Australia
664 Darling St
Rozelle NSW 2039

Privacy Statement and Security Statement:

Effective June 30, 2007

This Privacy and Security Statement ('Privacy Statement') applies to information collected by Skincarestore Australia Pty Ltd ('Skincarestore'). Skincarestore is committed to protecting the privacy of its Customers ('Customers'). We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded.

Information is collected from Customers by Skincarestore through the use of the Skincarestore site. This Privacy Statement applies only to information collected by Skincarestore. By visiting Skincarestore, you are accepting the practices described in this Privacy and Security Notice.

Currency

All pricing advertised on Skincarestore.com.au is in Australian dollars

A. What Information is Collected?

In order to provide you with products of interest to you and to continually improve your shopping experience on Skincarestore.com.au, we collect information about our Customers in a variety of ways. In some cases, Skincarestore asks Customers directly for information in order for them to purchase products or use our services, and, in other cases, information is collected automatically as Customers are using our Web Site. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of the features we offer. The following is a summary of the kinds of information Skincarestore collects:

Active Collection

Skincarestore is the sole owner of information collected on Skincarestore.com.au. Skincarestore collects certain information either voluntarily or as required in order to register with Skincarestore or use certain Skincarestore Services. This type of information includes:

Order form. Contact information, such as name, mailing address, e-mail address and phone number.

Shipping or transaction information, such as billing address and financial information (credit card number and expiration date) if you choose to purchase products offered for sale on the SkincareStore Web site. If we have trouble processing an order, the information is used to contact the Customer.

Demographic information such as post code.

Information you enter in forms and optional surveys or contests, such as name and e-mail address.

Information provided in connection with discussions on bulletin boards, in chat rooms, and in messaging or other interactive services.

Information provided in e-mail requests and communications.

Information from other sources. In order to personalize our service by providing better product recommendations or special offers we may think will interest you; we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Passive Collection

Some information is collected automatically while you are using Skincarestore.au. It is important to note that SkincareStore must store this information in order to ensure its Customers receive optimal service while using SkincareStore services. This type of information includes:

a. Log Files:

Log files information, such as IP addresses, browser type, domain names, number of page views, login frequency, page or section accesses. Log files are used to track member usage and engagement and to gauge the effectiveness of our different services. We use your IP address to help diagnose problems with our server and to administer the Web site.

b. Cookies:

SkincareStore uses cookies, which are electronic pieces of information stored on your computer, to allow us to recognize you when you return to our site and to provide you with customized services and information. If Customers reject a cookie placed by SkincareStore, they will not be able to use the SkincareStore service (e.g., purchase products or establish a Customer Account) other than view the SkincareStore Web site. For example, upon login to a Customer Account requiring a Customer password, a cookie is set in the browser that links SkincareStore software to the proper user's login session. If this cookie is disabled, that aspect of the site will not work.

SkincareStore also uses Third Parties to provide services to you on behalf of SkincareStore, and in doing so they must set cookies on the site.

For example, we use a Third Party to provide web analytic services which allows SkincareStore to track website usage statistics and checkout information. Your use of the site is not affected if you reject this cookie. For information on how to have your browser disable cookies or provide a warning before accepting a cookie, please refer to the cookie options in your browser's Options or Preferences menu.

Cookies are used to:

1. Store session state information
2. Authenticate Customers
3. Help customize content delivery
4. Provide context-sensitive help
5. Protect Web site security and login time-outs

c. Clear Gifs (Web Beacons/Web Bugs).

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are tied to Customers' personally identifiable information. We use clear gifs in our HTML-based e-mails to let us know which e-mails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Also, clear gifs, which may be set by a third party, are used on pages to track sales, which may result from our Internet advertising campaigns and banner advertisements appearing on other web sites. In order to track the effectiveness of our marketing campaigns, aggregate data pertaining to the marketing spend, items purchased, and campaign the customer responded to, is sent to third party servers for the purpose of tracking which sales resulted from specific advertising campaigns and to track conversion sales coming from banner advertisements. No individually identifiable data is sent to third party servers, only data that reflects that a sale occurred. If Customers would like to opt-out of these e-mails, they should see the Opt-out section.

C. How does SkinStore use the information collected?

SkincareStore endeavors to strictly adhere to state, local and federal laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, SkincareStore may use the information you provide in the following ways:

1. To contact you about our products and services or about your use of our Web site. For example, Customers will receive a welcome e-mail, e-mail newsletters, and customized content, and they may receive updates when SkincareStore has new product features or enhancements or other news to relay to our Customers.
2. For marketing and promotional purposes. SkinStore does not use individually identifiable health information that may be collected in our discussion groups for marketing purposes.
3. To respond to your comments or requests or to request feedback regarding our products or services.
4. For billing purposes, to facilitate transactions and to fill Customer orders in connection with purchases of products offered by SkincareStore.
5. For the specific purpose for which the information was provided.

D. How does SkinStore communicate with customers?

SkincareStore would like to communicate with its Customers when we have new products or services we feel are of special interest to you. When you opt-in to the communications from SkincareStore, you will receive the following types of communications:

Special Offers and Updates. We will send SkincareStore Customers a welcome e-mail to verify your participation in the SkincareStore products and services we offer. Established Customers will occasionally receive information on products, services and special deals or coupons. Out of respect for the privacy of our Customers, we present the option to not receive these types of communications. Please see the Choice/Opt-out section.

Customer Service. We communicate with Customers on a regular basis to provide requested services and in regards to issues relating to their account, we reply via e-mail or phone, in accordance with the Customer's wishes.

E. What information is shared with third parties?

Information about our customers is an important part of our business. SkincareStore discloses information you provide to us as described below.

Third party intermediaries. We will share your information with independent contractors, service providers and consultants who assist us in our business or in providing Customers with goods or services. Such service providers may include, without limitation, product suppliers in order to fulfill orders, credit card processing and shipping companies. However we will only share such personally identifiable information, as we deem necessary for them to carry out their obligations to SkincareStore. Third parties are obligated to only use and/or disclose your personally identifiable information for the purpose for which SkincareStore disclosed the information to them, and no other purpose.

We also share aggregated demographic information with independent contractors, service providers, consultants, advertisers and other partners. This is not linked to any personal information that can identify any individual person.

SkincareStore investors receive reports on number of Customers, items purchased, page views, logins, etc. They do not receive any personally identifiable information.

If you share individually identifiable health information in our discussion groups, it is not shared with third parties. However, information you may share in a public forum, such as our discussion groups, is considered public information if you choose to share it.

Business transitions. In the event that SkincareStore Australia Pty Ltd goes through a business transition, such as a merger, being acquired by another company or selling a portion of its assets, Customers' personal information generally is one of the transferred business assets. For more information, see our Notification of Changes section below.

SkincareStore will also disclose personal information it has collected if necessary to fulfill our service obligations or if we are required to do so by law or if in our good faith judgment, such action is reasonably necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site, to respond to any claims, or protect the rights of SkincareStore and its Customers and the public.

Information with your consent. Other than as described above, you will receive notice when information about you may go to third parties, and you will have an opportunity to choose not to share the information.

F. Security

The following outlines different types of security procedures SkincareStore has in place to protect the loss, misuse or alteration of the information collected.

1. Identification and Authentication

Access to the data is assigned to specific individuals in order to maintain strict control over access. We do not grant general access to data within SkincareStore and, except as set forth in this Privacy Statement, access to data is not granted to parties outside SkincareStore. We also verify the identity of the persons accessing the data by using a login name and password. Passwords are required to be six characters and include a non-alphabetic character. In addition, login session times-out after a period of time to prevent unauthorized use.

2. Authorization and Access Control

Only authorized personnel have access to restricted data. Access to sensitive data such as customer financial information and individually identifiable health information is revoked in a timely manner for employees who change function or resign. Nondisclosure Agreements are in place with contractors and third parties having access to having access to sensitive data.

3. Data Confidentiality

SkincareStore uses 128-bit encryption and a security firewall to protect the confidentiality of customer information.

4. Data Integrity and Retention

We implement full database backups by our certified Database Administrator to establish data consistency and integrity. We also grant Customers access to their information in order to verify that the data is still accurate and has not been modified or corrupted.

Data is stored on our secure server and backed up to tape. Such data are stored to the extent required by state, federal and local laws. Our Web servers are located in a secure and environmentally controlled room/location. Backups are automated and scheduled using industry-standard net backup software and backup tapes are continuously stored in a secure location off-site.

5. Data Management and Monitoring

All employees of SkincareStore are informed of the company's security policies. SkincareStore's new hires are briefed on security and privacy issues and the security policies are also covered in the employee manual. SkincareStore departments review security measures at regular department meetings.

Security and privacy threats, operational and technical vulnerabilities have been assessed and countermeasures have been taken to reduce these vulnerabilities. New threats are consistently evaluated and measures are taken to prevent them from occurring at SkincareStore. In addition, a security firewall screens access events and non-valid attempts are denied and logged. More stringent countermeasures are being implemented by SkincareStore's security administrator on a continuous basis.

G. Linking

SkincareStore may offer links to other Web sites. Please be aware that SkincareStore is not responsible for the privacy practices of such linked sites, including sites of our partners. We encourage our Customers to be aware of this when they leave SkincareStore.com.au and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by SkincareStore.

H. Surveys and Contests

From time to time, our site requests information from Customers via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (post code) or your name and e-mail address. Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of our Web site.

I. Children

SkincareStore.com does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use SkincareStore.com only with involvement of a parent or guardian.

J. Choice to Unsuscribe/Opt Out

SkincareStore gives Customers the ability to opt-out of receiving future communications from SkincareStore by replying to Unsubscribe in the subject line via e-mail at info@skincarestore.com.au. For example, Customers may wish to opt-out of having their information used for information directly related to SkincareStore's products and services.

K. Accessing and changing Information

To assure that the information collected is accurate and up-to-date, SkincareStore allows Customers to edit and update their information through the SkincareStore.com.au Web site. The Web site allows Customers to access and correct any inaccuracies in the information submitted online. Customers may also e-mail SkincareStore or call Customer Services on 02 9555 9888 during business hours (Monday through Friday, 9AM - 5PM AEST) if they have questions or concerns about the accuracy of their information.

L. Notification of changes

SkincareStore reserves the right to make changes to the Privacy Statement at any time. If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we will post those changes to this Web site 30 days before they take effect. SkincareStore will post those changes on our Web site so our Customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review our Privacy Statement periodically to see recent changes.

M. Addressing privacy and security concerns

If you have any questions about this Privacy Statement, the practices or your dealings with the Sites, or wish to receive a printed version of this Privacy Statement, please contact us on customerservice@skincarestore.com.au