Shipping Policy

All our parcels are delivered by Australia Post and / or Fastway Courier or its contractors.

Whilst we take the utmost pride in packing all our Internet and Mail orders, sometimes accidents, delays or errors do occur. If you are not at home when your parcel is delivered there will be a card left at your door or mailbox telling you how you can collect your parcel during normal business hours.

Please inspect your parcel and its contents carefully on delivery, if you find any item missing or damaged please contact us within 48 hours on delivery@luggagebazaar.com.au or phone 02 9874 7690

The Current delivery window for normal sized regular parcels (up to 10 kg) is 3 to 5 Business Days. Surcharge will apply for parcel in excess of 10 kg and this is passed onto customer at cost by Australia Post or Fastway Courier.

Standard Shipping Charges (up to 10 kg):-

Sydney Metro area - FREE Shipping

Regional NSW - $10

ACT - FREE Shipping

Melbourne Metro- FREE Shipping

Brisbane Metro - FREE Shipping

Adelaide Metro - $15

Regional QLD - $15
Regional SA - $20
Regional VIC - $15

Tasmania - $28.00
Perth - $29.00
Rest of WA - $36.00

Northern Territory - $45.00

New Zealand - $25 up to 12.5kg by Registered International Australia Post

If you order a large quantity, please contact our Customer Service for a custom delivery quote on combined shipping to save money.

Customer Service Email: info@luggagebazaar.com.au

Warranty & Returns Policy

Warranty Policy

LUGGAGE BAZAAR has an option to repair the products, which become out of order under normal use, free of charge in the product guarantee period of THREE YEARS for the Possedez brand and ONE YEAR for the MAKS brand. Repairs due to normal wear and tear, misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acid, and airline damage, will be subject to a reasonable service charge based on time and materials. Note: Damage caused by the airline is the airline’s responsibility and claims must be submitted to the airline at the time damage occurs. Please keep the original warranty certificate and purchase invoice and present it for our technician’s reference during the repair service. The warranty is valid for Australia only and the warranty terms and conditions are subject to change without prior notice. In case of dispute and / or insufficient evidence for proof of damage, the decision of LUGGAGE BAZAAR shall be final.

Refunds / Returns Policy

LUGGAGE BAZAAR will replace, subject to availability, any undamaged product within 30 days of purchase and return it in original new condition and packaging with a dated purchase receipt as proof of purchase. If the same product is out of stock, a full amount refund is applicable. Delivery and handling charges on returns are not refundable for incorrect choice or product satisfaction. Products returned for a refund / return claim and the subsequent delivery charge of the replacement product is at the customer’s own cost and risk. LUGGAGE BAZAAR will comply with the recommended refund policy as required by the NSW Office of Fair Trading and the Australian Retailers Association.