Fashionably Yours

At Fashionably Yours we are dedicated to providing you the best products,  ensuring your shopping experience is a pleasant one and we are commited to speedy delivery of your order.

All orders received by 2pm EST (Sydney) Time on Weekdays shall be sent via Express Post on the SAME DAY!

We know you need your dress and accessories for a certain date and are committed to speedy delivery of all orders.

This means you can expect to receive your order the next working day (provided you are within Australia Post’s Express Post Next Day Delivery Network and order by 2pm EST)!

How does receiving my order work?

We send your order with the Australia Post Express service. This enables speedy and reliable delivery so you can get your order as soon as possible.

The parcel will be left at your address by the Australia Post delivery service. You do not have to be at home to receive your parcel.

Can I pick up my order and save on postage?

Yes !

You can pick up your order (from 1 day to 1 week after your order is placed) from our retail shop Fashionably Yours :
29 Coonanbarra Rd, Wahroonga

When making your order, please enter the following text : 'PICK UP FROM FASHIONABLY YOURS ON __(date you will pick the order up)__',

This will ensure we do not post the items to you and upon pickup we shall refund the cost of postage you may have incurred.

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering.

If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will make every effort to deliver your order by the estimated delivery date. Unfortunately, we are unable to guarantee time of delivery.

Payment

What payment methods can I use:
You can pay for your order using Visa Card, Master Card or by using PayPal. Our shopping cart is secured by Secure Pay.

If you prefer you can place your order with us over the phone (02 9487 4888)

Another option is if you place your order with us and select ‘Pay by Cheque / Money Order’ at the Payment options screen during the checkout process. Then send us the Cheque/Money order to the value of your order.Please be aware that we are unable to send out your order until we receive your cheque or money order.

What details will I need to provide for payments?

When proceeding through the checkout, you will need to provide us with:

1. Name, e-mail, password
2. Billing and shipping address
3. Visa/Master/Paypal details. Alternatively you can send us a Cheque or Money order for payment.

All information you give us will be treated with the strictest confidentiality, please read our Privacy Policy.

What taxes will I have to pay?

We have included GST (10%) in the price for each item, meaning there are no nasty surprises at the checkout

Thank you for ordering from Fashionably Yours, we anticipate that you will be happy with your purchase. If for some reason you are not satisfied we will do our best to help you. Most items may be exchanged provided you follow the correct Exchange procedure. Most faulty items may be exchanged or returned for a refund. Return postage and the cost of posting the replacement to you are your responsibility.

We allow 3 days for you to try on the dress/shoes and check the fit . If the dress or shoes do not fit, you may initiate an exchange during this initial 3 days providing the dress or shoes are unworn (aside from being tried on of course!) and in its original undamaged packaging. This involves following the Exchange Procedure.

Fashionably Yours is not responsible for you changing your mind or making an error in purchasing and are not obliged to accept exchanges for either of these reasons. For restrictions on exchanges please click here.

Though we do not expect any problems, if you find your order is faulty it can be exchanged or returned (for refund) to us within 7 days of the Return ID being issued. Please note: Refunds will be for the cost of the goods only and do NOT include any postage and handling charges. Any returns we receive with missing items, without damaged packaging or with items showing signs of wear, will not be credited. Refunds are ONLY available for faulty goods and are subject to the correct Refund Procedure is followed. If you are requesting an exchange, these are only available subject to the correct Exchange Procedure being adhered to. For conditions under which a faulty item can not be exchanged/refunded please click here).

My Item Is Different From The Picture, Why?
Styles are subject to change without notice, due to the manufacturers production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the items in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

I Need a Different Size, What Should I Do?
If you need a different size, please contact us to initiate an exchange. You must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Exchanges are for the value of the merchandise only, not including postage and handling.

How do I know whether I am eligible for a refund or exchange?

Refunds are ONLY given for faulty goods.

We do not give refunds/exchanges for:

Sales Items:

Exchange Procedure

I would like to exchange a product. How do I do it?

Please contact us by phone or email within 3 days of the delivery date to organise the exchange of your item(s). Our email address is sales@fashionably-yours.com.au

When sending an email please provide the following information:

• Your name

• Your telephone number

• Your order number

• A brief description of the problem and indicate that you wish to exchange your item

Alternatively you can contact us by phone on 02 9487 4888 to arrange an exchange. Please make sure you have the above details ready when you call.

All exchange requests will receive an email confirmation. Please make sure you add our e-mail address to your contact list to enable our email to be delivered to your inbox.

How do I return and exchange my item(s)?

Once you have contacted us by either email or phone we issue you with a Exchange ID number via email confirmation. You should quote this EXCHANGE ID number when returning your product. You need to write our address clearly on the package. Please also make sure the Exchange ID number is clearly written on the outside of the package to enable us to process quickly and efficiently.

Please note: Exchanges must be received within 7 days of the EXCHANGE ID being issued.

You will need to pay the return postage and for the postage for the replacement item.

Please follow correct exchange procedure (outlined here) or we will be unable to process your request for exchange.
Please contact us by phone if have further questions. Our number is (02) 9487 4888.

How long will it take for my return to be processed?

Typically, returns are processed and sent off within 7 days of us receiving the merchandise back.

What if the item I would like to exchange my order for is not as expensive?

Items can be exchanged for products up to equal value. Partial refunds are not given. Refunds are only granted for faulty products.

Return / Refund Procedure

Refunds are only available for faulty products. Under no other condition will refunds be granted.

How do I organise a return for a refund of faulty goods?

Please contact us by phone or email within 3 days of the delivery date to organise the return of your item(s). Our email address is sales@fashionably-yours.com.au

When sending an email please provide the following information:

• Your name

• Your telephone number

• Your order number

• A brief description of the problem and that you wish to a refund due to the goods being faulty

Alternatively you can contact us by phone on 02 9487 4888 to arrange a return. Please make sure you have the above details ready when you call.

All return requests will receive an email confirmation. Please make sure you add our address to your contact list to enable our email to be delivered to your inbox.

How do I return my item(s)?

Once you have contacted us by either email or phone we issue you with a Return ID number via email confirmation.

Upon receiving your Return ID you will need to send the product(s) back to us via Express. Please keep a record of the tracking code.  You need to write our address clearly on the package. Please also make sure the Return ID number is clearly written on the outside of the package to enable us to process your refund quickly and efficiently.

Please note: Returns must be received within 7 days of the Return ID being issued.

Refunds are for the cost of merchandise only and do not include posting and handling. We will refund you upon receiving your returned order.

Please follow correct refund procedure (outlined here) or we will be unable to process your request for refund.

Important Information:

You must send your return through a track-able method (eg. Australia Post’s Registered Post). If the delivery of the item is unable to be tracked and we do not receive the item, we are not able to refund or exchange the order.
Please double check you have included all products (and packaging) before sending them back to us.
There is a 15% handling fee if you order more than 5 of one item and then return them.
There can be no claims after 3 days from the date you received the goods..

I have more questions!

If there is anything else we can help you with, please contact us. We will be happy to help.

The website fashionably-yours.com.au and shop.fashionably-yours.com.au is owned and operated by All Costumes Great and Small (ABN 68229603805). So are all web pages under these domain names.

Use of the Fashionably Yours site is dependent upon your adherence to the Terms & Conditions outlined here. By browsing this website or purchasing products from it or becoming a member you agree to the Terms & Conditions outlined henceforth. If you do not agree to these Terms & Conditions, do not use the website.

The Terms & Conditions of Fashionably Yours are subject to change without notice or warning and changes become effective immediately. It is your responsibility to be aware of the Terms & Conditions, and only use the site if you are compliant.

Registration

Some features of the Fashionably Yours website are only available when you create an account. When you register, you will be asked for your name and email address and will be required to create a password. You must fill in the required fields with complete information which is accurate at the time. You must keep your password secret at all times and not disclose it. When you are 'logged in' you are able to subscribe/unsubscribe from Email updates, change your password, and view previous orders you have placed with this account. You are also able to update Shipping/Billing details (if these have been provided in the past).

If you decide to place an order, you will be asked for additional details; shipping address, billing address and phone number (see our delivery page for details if you would like to collect your order from the retail store Fashionably Yours). Once again, you must fill in the required fields with complete information which is accurate at the time. It is an illegal violation to place orders with false details provided, such as a false name. You must notify us immediately if any of your details change, or log in to your account and update your details. You will also be asked how you found out about Fashionably Yours. There is also a place for you to fill in any notes regarding your order (this is an optional field during the checkout process).

Privacy

Fashionably Yours takes your privacy and security seriously. For further information about how your data is collected and used, please see our Privacy Policy.

Copyright and Trademarks

All content contained on the Fashionably Yours website is protected by copyright. This includes pictures, logos, text and animations. This material is only for non-commercial and personal use. Some of the material used in the Fashionably Yours webpage is also protected by the copyright of companies of products we stock, with their permission.

Use of any of the content (including images, text, logos or any other part of the site) of the Fashionably Yours webpage, without express prior written permission from Fashionably Yours, is prohibited. 'Use' includes copying, modifying, posting, distributing, republishing, or reproducing the material on the Fashionably Yours site in any way. Any use of content from the Fashionably Yours site that does not adhere to this condition may be subject to criminal penalties.

Jurisdiction

The Fashionably Yours site is owned & operated by All Costumes Great and Small in Sydney, within New South Wales, of the Commonwealth of Australia. The site is subject to the law of the Commonwealth of Australia and use of the Fashionably Yours website is governed by the Laws of Australia. Legal action which may result from use of the Fashionably Yours website will be enforced under the laws of Australia. Your use of the Fashionably Yours Website indicates you submit to the jurisdiction of the courts of Australia and you agree any legal action you pursue against Fashionably Yours / All Costumes Great and Small will be within the jurisdiction of the Australian courts, exclusively.

Refunds / Returns

See our Returns Policy.

Products

Products may be changed by manufacturers without notice. Changes are beyond our control. Because of this we do not guarantee the products you order will be exactly as shown/described on screen, though we will certainly update our pictures and descriptions as soon as we are aware of any alterations to a product. If you are not satisfied with the dress/item, you may return it subject to normal refund and return policies.

Orders & Payments

Fashionably Yours reserves the right not to accept your order if the item is not in stock, if you do not provide us with valid payment details, if the payment is not authorized, if the details you have provided us are incorrect or incomplete, if you are in breach of any of the Terms & Conditions or at the discretion of Fashionably Yours. Placing your order and receiving e-mail confirmation that it has been placed is not the same as us accepting your order. In most cases orders are accepted, however you will be notified promptly if your order is not accepted. Orders will only be sent once full payment has been received and products will not be held for customers without payment. Please inform us via e-mail if you intend to pay via Direct Deposit or Cheque.

A 10% GST amount is included in the price of every item sold on the Fashionably Yours website. Currency provided on the Fashionably Yours website is in Australian Dollars.

Payment methods available to users are Paypal, Visa or Master Card, Direct Debit, Money Order or Cheque. If paying via Direct Debit, Money Order or Cheque it may take a few days for payment to be processed and Fashionably Yours is under no obligation to hold or send stock until payment is received. Payment must only be made by/with permission of the authorized card or account holder. It is an illegal violation to use fraudulently obtained card details to place an order, or without the permission of the card/account holder.

Links to other websites

Links to other sites are occasionally provided on the Fashionably Yours site. The content of these sites may not be reflective of the views of Fashionably Yours, and the inclusion of a link does not indicate the endorsement of the product or services it promotes. Links are given for the users convenience only. From time to time there may be broken links within the site.

Changing or cancelling an order

In our aim to get your orders shipped to you as soon as possible, our system automatically process your orders. Because of this we CAN’T alter or change your order after you have submitted it. We ask that you double check all details before submitting the order.

Please ring us (02 9487 4888) ASAP if you discover a mistake in your order. You may be able to catch us before we have sent the order, in which case we are able to refund both merchandise and shipping costs. If not though, you will receive the ordered products. We apologize for any inconvenience caused as a result. For more information on returns, please click here

Indemnity

By using the Fashionably Yours website you indemnify Fashionably Yours from any loss that may be suffered as a result of your activities on the site or your breach of the Terms & Conditions set out here.

Site Security

See our Privacy Policy for more details.

Termination

Your Fashionably Yours account may be suspended at any time without notice if you violate any of the Terms & Conditions of the Fashionably Yours site.

Spidering, Monitoring and Interfering

There is to be no spidering, monitoring or interfering with the Fashionably Yours site. Violation of this Term of Use will result in immediate termination of your account and you may be subject to legal action.

Enquiries

To request clarification or further information on any of the Terms & Conditions, or to make an enquiry, please contact Fashionably Yours via email sales@fashionably-yours.com.au or phone +61 (02) 9487 4888