Facial Company

Keperra Central, Cnr Gilston & Crampton Streets
Brisbane, Queensland, 4054

Contact Facial Company

Facial Company is Australia's leading skin and beauty online store with over 50 premium brands. Founded in 2007, Facial Company offers the best online shopping experience backed by a team of professionals who are experienced in skin and beauty.

Choose Facial Company for first class customer service, fast and free delivery*, free samples with all orders all backed by our 'Stress Free Guarantee'.




*Qualifying minimum spend required.

We want you to enjoy your online shopping experience. We believe in providing a fair and reasonable exchange policy to our customers and all purchases are subject to the laws of the Commonwealth of Australia including the Fair Trading Act 1989.  Clearance and Sale items cannot be returned, your statutory rights are not affected.

Please choose carefully as we do not normally give refunds if you simply change your mind. In the unfortunate event you do make an error with your order, react to a product or ingredient or an item is damaged during transit we will gladly replace it for another item or offer you an online credit voucher. In all cases, you must contact us prior to the return of any goods.

• Incorrect item ordered

  If you accidentally order the wrong product don’t panic! Simply return the unopened item within 14 days of purchase along with the original invoice and we will gladly issue you an online credit voucher to use towards your next purchase. The returned item must be in its original saleable condition. 

• Item damaged during transit

  We take extreme care to ensure your goods are packaged securely so they arrive in excellent condition. But in the unfortunate event a product arrives damaged, please return the item in its original packaging within 14 days for an exchange. 

• Allergic reaction

  It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us to speak to one of our skin therapists (within 14 days from purchase). 

If our skin therapist identifies that the product purchased has contributed towards a skin reaction we will issue an online credit voucher for the original purchase price. Photographic evidence may be requested.

The content of this website is for information purposes only. Whilst every effort has been taken to ensure the accuracy of the information in this website, users are strongly urged to confirm important information, such as (but not limited to) prices, service availability or event dates, by email or telephone. We cannot be held responsible for any loss or damage resulting from any information contained in this website. We disclaim all warranties, express or implied, as to the accuracy of the information contained in the materials on this website. Information on this website may be printed for personal use while keeping in mind the terms of use above.  We reserve the right, in every case at its own discretion and for whatever reason, to amend content contained within this website, its corporate documentation and promotional material.  While we make every effort to keep information on our website correct and up to date we offer no guarantee that the information presented on this website is timely or accurate. If outdated or erroneous information on this website results in an order being submitted with incorrect pricing or other details we will contact the customer and provide updated information and charges for their approval. The customer is free to accept this revised order or decline it, in which case they will not be charged and no goods will be dispatched. An order confirmation is only confirmation that we have received your order and in no way indicates acceptance of this offer. We reserve the right to refuse an offer to purchase for any reason that we see fit subject to applicable law, and reserves the right not to disclose these reasons subject to applicable law.