Entropy

Shop 2 Building One, Domain Central Duckworth St
Townsville, Queensland, 4810

Contact Entropy

Entropy - it's all about energy! It's more than a motto, it's the motivation and driving force behind our business. All of the products we stock are about getting children active - either their bodies or brains. No fads, no gimmicks, no batteries and no plastic throwaways. We stock quality wooden and educational toys, games, sports and activity equipment; and craft and craft kits. There is something for everyone, from babies through to hard to buy for teenagers. Our staff carefully select each and every item we stock based on quality, value for money, play value and of course, the fun factor.

We commenced trading in August 2007 with a retail shop front in Queensland. Due to great demand we then expanded to open an online store 12 months later. To ensure we provide outstanding customer service for online purchases we expanded our operations to include a warehouse. The combination of a retail shop front and online store (often referred to as 'bricks and clicks'); plus a warehouse, mean we can provide you with better service. Why shop with us?

The retail outlet gives us daily contact with many customers who provide us with valuable feedback about products. We build relationships with customers, and in return they road test our toys and products for us. This sort of feedback is difficult to get with a standalone online store.
Our warehouse stocks all the items available in our online store. We do not order on consignment - therefore if you see the item in our online store, it is immediately available.
Online orders placed by 2pm are dispatched the same day they are received. You are emailed with a tracking number as soon as the parcel is dispatched, and you can track the parcel until it reaches your doorstep.
Our staff are specialists - they are trained in teaching and childcare. We pride ourselves on product knowledge and genuinely enjoy sharing this with you. We want to be asked questions and help you in your decision making.
We are a family owned business of real people, who have fun while playing. What better job could there be than playing in a toy shop all day? We love it!

Entropy is owned and operated by Deborah Latouf. She has a PhD in motor development and has spent most of her career working as a Sports Scientist at the Australian Institute of Sport, as well as five years overseas in the UK and South Africa. This background in sport was the major reason why Entropy came to be. The focus is on quality toys and products to engage mind and body so that kids get out from behind their TV screens and computer games and go and play. You can see Deb's influence come through in the product selections, especially with regard to motor skills and sports and activity selections.

SHIPPING POLICY

Freight charges will vary depending on size and destination of items ordered. We will give you an accurate freight cost BEFORE we process your order.Goods will be dispatched within 4 working days if in stock. We will notify you if an item is out of stock to give you a delivery time. For more information about our delivery procedures and order policy please contact us.

RETURNS POLICY

We want you to be satisfied every time you shop with us. Our 'no quibbles' guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods within 7 working days from receipt of the goods; you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of: Fresh / disposable / perishable goods (e.g. flowers or fresh foods)Sealed audio / video recordings or computer software which have been opened. Goods made to the customer's personal specifications. We will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact us for this information. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

TERMS AND CONDITIONS

The content of this website is for information purposes only. Whilst every effort has been taken to ensure the accuracy of the information in this website, users are strongly urged to confirm important information, such as (but not limited to) prices, service availability or event dates, by email or telephone. We cannot be held responsible for any loss or damage resulting from any information contained in this website. We disclaim all warranties, express or implied, as to the accuracy of the information contained in the materials on this website. Information on this website may be printed for personal use while keeping in mind the terms of use above.  We reserve the right, in every case at its own discretion and for whatever reason, to amend content contained within this website, its corporate documentation and promotional material.  While we make every effort to keep information on our website correct and up to date we offer no guarantee that the information presented on this website is timely or accurate. If outdated or erroneous information on this website results in an order being submitted with incorrect pricing or other details we will contact the customer and provide updated information and charges for their approval. The customer is free to accept this revised order or decline it, in which case they will not be charged and no goods will be dispatched. An order confirmation is only confirmation that we have received your order and in no way indicates acceptance of this offer. We reserve the right to refuse an offer to purchase for any reason that we see fit subject to applicable law, and reserves the right not to disclose these reasons subject to applicable law.