About Us |
Shipping Policy |
Returns Policy |
Terms & Conditions |
With over 10 years experience in the medical and pharmaceutical industries and after having built a nationwide network of contacts and support, director Neill Glasser founded Element Medical in 2009. Element Medical specialise in medical and surgical device sales and distribution in the fields of Sports medicine and rehabilitation, Orthopaedics and Audiology. Based on a reputation of unrivalled service, our goal is to impact positively on patients lives by connecting their health care professional with world class products. We at Element Medical: Look forward to maintaining ourselves as the medical resource, not only for our customers and their patients, but for manufacturers in Australia and around the world. Will continue to seek out innovative products that will make a difference to the lives of these patients and fulfil the needs of their health care professionals. Â Â | |||
With over 10 years experience in the medical and pharmaceutical industries and after having built a nationwide network of contacts and support, director Neill Glasser founded Element Medical in 2009.
Element Medical specialise in medical and surgical device sales and distribution in the fields of Sports medicine and rehabilitation, Orthopaedics and Audiology.
Based on a reputation of unrivalled service, our goal is to impact positively on patients lives by connecting their health care professional with world class products.
We at Element Medical:
Look forward to maintaining ourselves as the medical resource, not only for our customers and their patients, but for manufacturers in Australia and around the world.
Will continue to seek out innovative products that will make a difference to the lives of these patients and fulfil the needs of their health care professionals.
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Freight charges will vary depending on size and destination of items ordered. We will give you an accurate freight cost BEFORE we process your order.Goods will be dispatched within 4 working days if in stock. We will notify you if an item is out of stock to give you a delivery time. For more information about our delivery procedures and order policy please contact us.
RETURNS POLICY
Please choose your ActiveWrap carefully.
No refund will be made if you simply change your mind after purchase.
Refunds or exchanges will be made only if the product you buy is defective.
For hygienic reasons we are NOT able to return any used items.
This includes the ActiveWrap® supports or gel packs
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RETURNS PROCEDURE |
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Step 1 |
Before returning an ActiveWrap® products please contact Element Medical by phone or email to obtain your RGA (Return Goods Authority).. |
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Step 2 |
Once you have a RGA, please complete a Return Slip (which we will send you) with ALL the requested information. |
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Step 3 |
Please return the product within seven (7) days of purchase to be eligible for a full refund or exchange (at your cost – unless otherwise authorised). We are unable to accept goods after this period. |
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Step 4 |
To obtain a full refund or exchange the goods being returned MUST have: • All original parts and packaging; • Be in the condition that they were received it (i.e. new and unused); • A copy of the purchase invoice or receipt; and • A completed returns slip (with quoted RGA) |
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Step 5 |
Please send (at your cost – unless otherwise authorised) the goods being returned to: Element Medical Quality Control – RGA P.O. Box 3140 Yokine WA 6060 |
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Step 6 |
Please notify our Quality Control Department of any damaged goods that you have received with-in 24 hours of the damage occurring. A photograph evidencing the damage will assist us in processing your claim. |
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Step 7 |
Once we have received your returned goods we will either accept or deny your claim. • If your claim is accepted, we will send you a replacement product at our cost; • If your claim us denied, we will explain our reasons in writing to you. You can either have the goods in question returned to you (at your expense) or we can discard them on your behalf. |
The content of this website is for information purposes only. Whilst every effort has been taken to ensure the accuracy of the information in this website, users are strongly urged to confirm important information, such as (but not limited to) prices, service availability or event dates, by email or telephone. We cannot be held responsible for any loss or damage resulting from any information contained in this website. We disclaim all warranties, express or implied, as to the accuracy of the information contained in the materials on this website. Information on this website may be printed for personal use while keeping in mind the terms of use above. We reserve the right, in every case at its own discretion and for whatever reason, to amend content contained within this website, its corporate documentation and promotional material. While we make every effort to keep information on our website correct and up to date we offer no guarantee that the information presented on this website is timely or accurate. If outdated or erroneous information on this website results in an order being submitted with incorrect pricing or other details we will contact the customer and provide updated information and charges for their approval. The customer is free to accept this revised order or decline it, in which case they will not be charged and no goods will be dispatched. An order confirmation is only confirmation that we have received your order and in no way indicates acceptance of this offer. We reserve the right to refuse an offer to purchase for any reason that we see fit subject to applicable law, and reserves the right not to disclose these reasons subject to applicable law.