Unit 4, 8 Victoria Ave, Castle Hill
Sydney, New South Wales, 2154
About Us |
Shipping Policy |
Returns Policy |
Terms & Conditions |
DCA is Australia's #1 computer specialist. We supply a quality range of desktop computers where configurations are based on continuous research into the latest technologies and most reliable components. We also carry an extensive range of computer parts & accessories. | |||
DCA is Australia's #1 computer specialist. We supply a quality range of desktop computers where configurations are based on continuous research into the latest technologies and most reliable components. We also carry an extensive range of computer parts & accessories.
Where do you deliver to?
DCA can deliver to any postal address in Australia.
How long does it take you to Process an order?
We aim to process your order within one business day. If you order before 10:00am your order may leave that day. If you order after midday, then your order is likely to leave the following morning.
What is your delivery time?
Delivery times may vary depending on where you are in Australia and which shipping option you have chosen. Generally metropolitan deliveries to Eastern Australian states occur within a day or two. W.A. and country regions 1 – 4 days.
What are the delivery costs for online orders?
Delivery costs will vary depending on the delivery location and the size/weight of the goods to be shipped. We offer two types of shipping. Fastest and cheapest available. Most of our freight is carried by either Fastway, Australian Air Express or Australia Post. We have negotiated extremely low rates for bulk contracts with these carriers. Our shipping costs are among the lowest in the country. Most of our metropolitan deliveries to Eastern states are under $6.00. You can calculate the cost of shipping by dropping items/s in the shopping cart, entering your postcode in the ‘Estimate Shipping’ box, and then clicking ‘Get a Quote’.
How can I check the status of my order?
Once your order is shipped we send you an email with a tracking number and link to the carriers tracking web page. You can then enter your tracking number and see the progress of the delivery. Once delivered you will be able to see the signature that was taken for receipt of the goods.
What if I am not home to accept my delivery?
All of our carriers require a signature upon delivery of the ordered goods. Where suitable, we recommend you have your purchases delivered to your workplace address. If no one is present when the delivery is made the courier will leave a calling card explaining how to collect the goods or arrange re-delivery. In some instances the carrier will leave a card for collection of the goods from the nearest Post Office.
Can you deliver to a P.O. BOX address?
Australian Air Express and Australia Post will deliver to Post Box addresses. If you need to use a post box please choose one of these carriers.
Can I return products if it turns out I ordered the wrong parts?
Yes you can return any part within 7 days of receipt so long as you return all manuals, packaging and it is all in good order. If you have damaged the packaging we may charge a restocking fee, however, will do our best not to.
How do I return a part under warranty?
The first thing to do is ring or email us quoting your original invoice number. If the product is within warranty period we will issue an RA number (returns advice). You can then purchase a post satchel from your nearest newsagent and post us the item.
What happens if my PC fails under warranty?
We recommend that our customers keep the box that their PC came in. If you need to ship the PC back to us, it needs to be well protected. If your PC is playing up call us and we will ask a few questions to determine if it is hardware of software failure. Software is not covered under warranty. We highly recommend our customers purchase on-site warranty with their PC. It is cheap and saves shipping costs, time, and effort.
Is software covered under warranty?
Software is not cover under warranty. Many things can corrupt software. A bad install or uninstall of a program, virus, or even power surge. If you need to reinstall your operating system you may need to call in a local on-site technician. We will be happy to recommend one if you so require.
My PC has blue screened. Is that covered under warranty?
A blue screen can be software or hardware related. We usually recommend getting in a local technician to determine the problem before sending us your PC. That way, if its software, it can be fixed on the spot without shipping costs for a non warranty issue.
Is the online warranty add-on worth the money?
We highly recommend all our customer s purchasing PCs also purchase on-site warranty.
Starting at $59 you avoid shipping charges, personal time spent packing, driving, etc. You receive high priority same day service and you greatly minimise downtime.
The part I have just received does not work. What should I do?
Call us and we’ll provide you with an RA number. It’s usually best to try the product on a second PC if one is available or ask for a second opinion. DOA (dead on arrival) rates are extremely low nowadays. In many instances that an accessory doesn’t work when it is first received, it just needs some tinkering or adjustment to get it going. If you send us back a part which proves to be non-faulty, we may need to charge a testing fee. Or course if the product is DOA, then we will promptly replace the item & pay for the return freight.
What happens if you send me the wrong part?
Call us to receive an RA number, and then send us the part. If we have made a mistake we will refund your shipping costs and send you the right part with urgency. Our quality control systems virtually eliminate this problem.
Who pays for the return freight?
All warranties (other than on-site warranties) are RTB (return to Base). This means the customer pays the return freight.
My PC is virus infected. Is that covered under warranty?
Unfortunately virus infection is not covered under warranty. You are welcome to send the PC to us for repair. We charge $99 for our comprehensive, guaranteed virus and malware removal process.
What products are covered directly by the manufacturer?
Some products have warranty serviced directly by the manufacture.
i.e. Laptops, printers, monitors, cameras and projectors. There will generally be a warranty card in the packaging offering service centres throughout Australia which can be called. Many products offer on-site pickup and return.
What is the warranty period for different items?
All DCA PCs come with 2 years return to base warranty. However we highly recommend our customers purchase 1 - 3yr additional on-site warranty.
http://www.dcacomputers.com.au/warranty/on-site-warranty.html
For parts, warranty can vary as follows:
|
CPUs: |
3 years |
|
Hard Drives: |
3 years (W.D. ‘Black Edition’ are 5 years) |
|
Motherboards: |
1 – 2 years (depending on brand) |
|
Keyboards & mice: |
1 year |
|
Monitors: |
3 years |
|
Video Cards: |
1 year |
|
Memory: |
Most brands carried by DCA offer lifetime warranty |
|
Cameras: |
1 – 2 years |
|
Projectors: |
1 – 2 years (lamps are generally 90 days) |
|
Laptops: |
1 - 2 years (extended warranty is available) |
|
Computer Systems: |
2 years (extended warranty is available) |
|
Most other items: |
1 year |
How long does warranty processing take?
In Australia most manufacturers take around 3 weeks to process a warranty claim. If you have purchased on-site warranty for a PC, then the faulty part is replaced same day or within a few days.
Who pays for the return shipping once the item is repaired?
Generally the customer pays the cost of return shipping. We may ask you to purchase a return airbag from our website. If the item is under 3 kg we may send the item back to you no charge.
What happens if I send something back and you find its works OK?
If we have had to spend considerable time to determine there is no fault with the item, we may need to charge a testing fee. If it is something simple like a USB flash drive then we are unlikely to charge any testing fee.
GENERAL